Customer Paperwork Specialist

Chris Crain Enterprises | Full-Time | Conway, AR

We are seeking a highly organized and detail-oriented Customer Paperwork Specialist to join our dealership office team.

This position is responsible for helping ensure customer paperwork is complete, accurate, and processed promptly after a vehicle sale. The ideal candidate enjoys staying organized, following up on outstanding items, communicating with customers, and seeing a process through from beginning to end.

What You'll Do

• Review customer deal paperwork for completeness and accuracy
• Identify missing signatures, forms, insurance documentation, identification, and other required items
• Contact customers professionally by phone, email, or text to obtain missing paperwork
• Follow up consistently until outstanding documentation is received
• Coordinate paperwork corrections with Sales, F&I, Accounting, and other dealership personnel
• Maintain an accurate list of open customer paperwork issues and next steps
• Assist with title and registration documentation
• Prepare completed paperwork for submission to the appropriate vendor or agency
• Track paperwork that has been submitted and follow up on pending items
• Assist with rejected paperwork and documents requiring correction
• Scan, organize, and maintain customer and deal documentation
• Escalate aging or urgent paperwork issues to management
• Protect confidential customer and financial information
• Perform other dealership office duties as assigned

What We're Looking For

• Excellent attention to detail
• Strong organizational and follow-up skills
• Professional communication skills
• Comfortable speaking with customers by phone
• Able to manage multiple open items and priorities simultaneously
• Dependable and self-motivated
• Comfortable working with spreadsheets and computer-based tracking systems
• Able to work effectively with Sales, F&I, Accounting, and management
• Automotive dealership experience is preferred, but not required for the right candidate

Experience That Would Be a Plus

Experience with any of the following is especially valuable:

• Automotive dealership accounting or business office
• Title and registration processing
• Deal jackets
• Automotive billing
• DMV or state revenue-office paperwork
• Customer document follow-up
• Vehicle registration vendors
• Dealer management systems

What We Offer

• Competitive compensation
• Benefits package
• Paid time off
• Stable, professional work environment
• Opportunities to learn and grow within a multi-dealership organization
• Supportive accounting and management team

Chris Crain Enterprises and its partner entities, strive to be leaders in the car sales and service industry. We recruit enthusiastic team members who are passionate about making the car buying and car servicing experience a positive one each and every time. Customer experience is our top priority and we truly believe that is what creates lasting relationships with our customers so they will come back to us again and again for their car purchase and service needs. Our motto is “We Say Yes!”